ceo bed Privacy Policy

1 Introduction and Scope

ceo bed is an online entertainment platform providing casino games and sports betting services for Bangladeshi users. We place the highest priority on our users' privacy and are committed to storing and using their personal information responsibly.

This privacy policy applies to the ceo bed website (https://ceobed.cam), mobile application, and all related digital services. By using our services, you are considered to have accepted the terms of this policy. You can find the general terms of use for our services on the detailed Terms and Conditions page.

This policy applies only to those who receive services directly through our platform. We are not responsible for the privacy practices of third-party websites or services.

2 Information We Collect

ceo bed collects information necessary to operate its services. The types of information collected are described below:

2.1 Information Provided at Registration

When opening an account, you provide the following information:

• Full name
• Date of birth (for age verification — minimum age is 21)
• Mobile number
• Email address (if applicable)
• Username and password

2.2 Identity Verification Information

As part of the KYC process and to ensure account security, we may collect national ID or passport information.

2.3 Financial Information

Your mobile wallet number (bKash, Nagad, Rocket, or Upay) is stored to facilitate deposits and withdrawals. We do not collect card numbers or bank account details.

2.4 Technical and Usage Information

Some information about your device and browsing behaviour may be collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and page view history
• Cookie and local storage data

2.5 Communication Information

When you contact our support team via live chat or email, the details of that conversation are stored in our system.

3 Purpose and Use of Collected Information

ceo bed uses the collected information for the following purposes:

1. Account Management: To create and verify your profile and ensure secure login.
2. Financial Transaction Processing: To complete deposits and withdrawals. Withdrawals are generally processed within 10–45 minutes.
3. Customer Support: To resolve your issues or answer your queries.
4. Fraud Prevention and Security: To detect unauthorised access, money laundering, or other irregularities.
5. Service Improvement: To analyse usage patterns and improve the quality of the platform.
6. Bonuses and Promotions: To correctly apply offers available to your account, such as the welcome bonus or weekly reload gifts.
7. Legal Obligations: To provide required information in response to lawful requests from authorities.

We never sell your information to third parties for marketing purposes.

4 Data Storage and Security

ceo bed uses industry-standard technology to ensure the security of your information. All sensitive data is transmitted and stored using SSL (Secure Socket Layer) encryption.

4.1 Technical Security Measures

• 256-bit SSL encryption — active on all data transfers
• Firewall and intrusion detection system
• Regular security audits and risk assessments
• Password hashing — passwords are never stored in plain text
• Two-factor verification (OTP) system

4.2 Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal requirements. After that period, it is securely deleted.

4.3 Response to a Data Breach

If a security breach occurs, we will notify affected users as quickly as possible and take the necessary preventive measures.

5 Sharing Information with Third Parties

ceo bed may share your personal information with selected third parties in limited circumstances. These circumstances are:

5.1 Payment Processors

Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these organisations. This sharing is limited solely to the purpose of completing transactions.

5.2 Technology and Service Providers

Some third-party service providers assist with the technical operation of our platform. These organisations work under strict confidentiality agreements.

5.3 Legal Authorities

Information may be provided as required by law in response to a court order or a lawful request from a competent authority.

5.4 Prohibited Uses

Your information is not sold or transferred to any third party for advertising agencies, data brokers, or any other commercial purpose.

6 Cookies and Tracking Technologies

The ceo bed website and application use cookies and similar tracking technologies. These technologies help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: To remember language selection and personal settings.
• Analytics Cookies: To understand how the site is used — these can be disabled.

6.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, this may limit some functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

1. Right of Access: You have the right to know what information we hold about you.
2. Right to Rectification: You can request that any incorrect information be corrected.
3. Right to Erasure: You may request that your information be deleted in certain circumstances, although some information may need to be retained due to legal obligations.
4. Right to Object: You may object to the processing of your information for specific purposes.
5. Data Portability: You may request to receive your information in a structured format.

To exercise these rights, contact our support team. You will find answers to frequently asked questions on our FAQ page.

8 Protection of Minors

ceo bed provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at registration, and if anyone opens an account using false information, that account will be closed. To learn more about responsible gaming, visit our Responsible Gaming page.

9 International Transfer of Data

ceo bed's servers and data processing infrastructure may be located in various countries. Even if your information is transferred to another country, the protections of this privacy policy apply equally.

Such transfers are always carried out with appropriate safeguards in place, and third-party service providers operate under strict confidentiality agreements with us.

10 Changes and Updates to This Policy

ceo bed reserves the right to change or update this privacy policy as needed. If any significant changes are made:

• You will be notified at your registered mobile number or email address
• A notification of the updated policy will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will change

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team provides support in Bengali and English 24 hours a day, 7 days a week:

• Live Chat: Via the live chat button at the bottom right corner of the platform
• Email: [email protected]

To learn more about us, visit our About Us page.

After a complaint is submitted, we generally try to respond as quickly as possible. Providing your identity and account details accurately will help reach a resolution faster.